General questions
Ideas, feedback and anything else about the site.
Reply within 3 working days
Message in a bottle
Contact Plazono Bass Reef
Pick the address that fits your question and write to us by email. There is no form on this site: your message goes straight from your own mail app to our team.
Player support
The wheel, defenders, controls, display problems or scores that look wrong.
Reply within 2 working days
Privacy
Questions about browser storage and requests about your personal data.
Reply within 5 working days
Legal
The terms, intellectual property and formal notices.
Reply within 5 working days
Accessibility and feedback
Barriers with keyboard, screen readers, contrast or motion, and ideas to make the reef easier to play.
Reply within 3 working days
Operator
Plazono Bass Reef is developed and operated by GAMPROTECT LTD.
GAMPROTECT LTD
Support hours
Monday to Friday, 08:00–17:00 UTC. We help players worldwide; write in English or in any language offered on this site.
What to include
- Your browser and its version
- Your device and operating system
- The site language you were using
- The wave you were on and what happened
- A screenshot, if it helps
Never send us
- Passwords or login codes
- Bank card or payment details
- Identity documents or copies of them
Quick answers
Can I change the charm the wheel gave me?
No. The wheel turns once per browser session. Close the browser completely and your next visit brings a fresh spin.
My best score has disappeared.
It lives only in your browser. Clearing site data or using a private window removes it, and we cannot restore it.
Do you give prizes or payouts?
Never. Shells, points and charms have no value and cannot be exchanged for anything.
How fast will I get an answer?
Usually within a few working days; questions about the game are answered first.
Please never send passwords, payment details or identity documents by email. How we handle your messages is explained in our Privacy Policy.